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The connection in the bridge was again lost after this time of booting the laptop. If you are, could you send us the latest logs from the Bridge so we can have additional details to debug this issue? If you wouldn't mind, could you disable the "Automatically start Bridge" option, manually start the Bridge app after you've connected successfully to the internet and see if you'll be disconnected again? It is possible the Bridge app tries to connect to the Proton servers before the device is connected to the internet and this to cause the disconnect of the users. There is no obvious error message in this case, unless I explicitly check the mail program, or try to open the Bridge, which I usually don't do each time.Ĭould you open the Bridge app, go to Settings, scroll down a bit and disable the "Allow Alternative Routing" option? I believe now that the initial step (Bridge not responding anymore) is what happens each time. On the next boot, I found that the Bridge was reacting again (I could open it), but it was disconnected.The mail program reported 'Socket I/O times out' for the Protonmail account.The icon looked normal, but of the menu entries 'Open', 'Help', 'Quit' did not had any effect. On booting this morning, I found that I cannot open the Bridge via the system tray icon.The Bridge then worked correctly for those two days when I checked (but see below).I disabled "Allow Alternative Routing", but left "Automatically start Bridge" enabled.To repeat, I have not seen this problem in years of Bridge usage before.Īfter being almost positive after it worked for two days, unfortunately te issue reappeared today - but I can give a better description of what happens.

I could now add a delay to the autostart, but this is a little hacky and might not survive updates. To add to the observations below: after disabling '"Automatically start Bridge" and manually starting, I have not observed the disconnect problem. On the next boot, the Bridge was disconnected. I closed the Bridge window, and subsequently could not open it again with the system tray icon (as I reported before). One further information: after I re-enabled '"Automatically start Bridge", I check the program window right after the next boot, and it indeed showed a message similar to 'Cannot contact server'. I have no problem on a desktop with Xubuntu 18.04 LTS (fixed connection). This is on a laptop running Xubuntu 19.10 (wireless connection). For reference, below the shortened version (starts at bottom). I experience a similar issue and had over a time of 10 days an email exchange with Proton, prior to this GitHub issue tracker being available.